Resumate AI - I apply to numerous job postings, why am I not getting any interviews?

I apply to numerous job postings, why am I not getting any interviews?

A sneak peak into what happens when an applicant applys for a job

Do you ever get a feeling that recruiters are not even looking at your resume? Do you wonder why you are not getting any interviews in spite of applying for numerous jobs that fit the job requirements?

As of April 2023, it has been observed that for every job posting, there are at least 300 applicants or even more. This entirely depends on the type of industry, job title, and level of designation. It is very tough for recruiters to go through all the applications (resumes) while providing detailed attention to all the resumes. To make this an easier process and cost-effective, 95% of organizations use ATS.

What is ATS (Application Tracking System)?

An application tracking system (ATS) is software for recruiters and employer to track candidates throughout the recruiting and hiring process. The software analyzes the applications/resumes of applicants, ranks them, or discards them by parsing through key skills and keywords against the job description. You can consider ATS as recruiting bots that do the first level of filtering of applications and also sort/rank them for prioritization.

Let's consider the following example (This has been simplified to keep the content easy to read):

A company called “XYZ Corp” has the following job posting:

Job Duties Include:
  • Actively engaging and providing superior service to our inbound customers
  • Effectively assessing and troubleshooting equipment issues
  • Utilizing problem solving skills to resolve customer questions and concerns
  • The minimum requirements are:
  • Ability to read, write, speak and understand English
  • High School Diploma or GED
  • Preferred Qualifications:
  • 6 months or more customer service experience
  • 6 months or more of basic technical support or troubleshooting experience
  • 1 year or more working with computers and multiple software applications
  • 6 months or more heavy volume phone experience in a customer service/call center job

  • Now let's consider an applicant with the following resume who applies for the above job posting:

    Customer Support Specialist: 2018 to 2020
    ABC Company – Santa Clara
  • Assisted customers with specialized tickets related to international inquiries, refunds and logistics.
  • Assisted CX agents with any questions in our team Slack channels
  • Provided feedback on process improvements to the management team
  • Consistently performed at or above CSAT expectations – averaging 95% in 2020
  • Took initiative to customize CRM and reporting.
  • Helped the team leads in backlog reviews.
  • Collaborated with cross-functional teams and third-party partners to improve customer experience
  • Customer Experience Agent (2015-2018)
    BCD Company – San Jose
  • Assisted customers through email and chat (Zendesk) with a wide variety of topics ranging from product, defects, shipping inquiries, and refunds
  • Resolved customer issues within 5 mins on average for 2016
  • Consistently performed at or above metric expectations for the number of tickets solved, tickets per hour, and # of interactions per ticket
  • Awarded for the highest number of tickets solved multiple months throughout 2016 and 2017
  • Skills:
  • Excels at written & verbal communication
  • Experience with G-Suite & MS Office
  • Proficient with computers
  • Customer service, Fast learner, Adaptability, Continuous improvement mindset
  • Educations:
  • Bachelor of Science - 2015

  • As we look at the resume, we know that the applicant has a good match for the job and should be considered for the job by the recruiter.

    But let’s see how the ATS system scores this applicant against the job description. ATS looks for keyskills and keywords/phrases in Job description and then checks if they are present in the resume.

    Following are some of the matches that ATS will find:

  • “Customer service” and “computers”.

  • Rest of the content does not match and so the ranking of this applicant is below 35% or even 25%. Because of this the bot will rank low or show up as a “not fit” depending on the type of the ATS used by the employer.

    Example content that does not match are: “Problem Solving”, “Technical Support”, “troubleshooting equipment issues”, “utilizing problem solving skills” and many more to list.

    It is necessary to go through the Job description and customize the resume so that ATS will bring your application to the top of the list. This provides a greater chance of a real human being actually going through the applicants' applications and take the right decision to give them an opportunity through interviews.